Go With The Flow Plumbers, a DBA of ZRP Group LLC (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, request service, or communicate with us, including by phone, text message, or email.
1. Information We Collect
We may collect the following information when you use our services or website:
- Contact information: name, phone number, email address, physical address.
- Service information: details about your plumbing issue, photos or videos you send, preferred appointment times, and job notes.
- Payment‑related information: we may collect limited billing details as needed to process payments (payments may also be handled by third‑party processors who have their own privacy policies).
- Website usage information: basic technical data such as IP address, browser type, pages visited, and time spent on our site, collected through cookies or similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage plumbing appointments.
- Send appointment confirmations, reminders, and service updates by text message, phone call, or email.
- Communicate with you about estimates, invoices, and follow‑up questions.
- Improve our services, website, and customer experience.
- Maintain business records and comply with legal or regulatory requirements.
We do not sell your personal information to third parties.
3. Text Messages (SMS)
When you provide your mobile phone number, you may receive text messages from us related to:
- Appointment confirmations and reminders.
- Technician on‑the‑way notices and schedule updates.
- Follow‑up messages about completed work or customer service.
Message frequency varies based on your appointment activity. Message and data rates may apply. You can opt out at any time by replying STOP to a message. Reply HELP for help or contact us using the information below.
If you have questions about our SMS program or text messages, contact Go With The Flow Plumbers at (754) 258-5599 or email info@gowiththeflowplumbers.com.
For our SMS Terms & Conditions, please visit: https://gowiththeflowplumbers.com/SmsTerms
3A. SMS Data Sharing and Protection
Mobile information, phone numbers, and SMS consent data will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be sold, rented, or shared with third parties, except with vendors and service providers that support message delivery and business operations on our behalf.
We do not transfer, share, or disclose SMS consent, mobile opt-in information, or phone numbers to external organizations for their own marketing or promotional purposes. Service providers that process information for us may use it only as necessary to provide services to us and are bound by confidentiality obligations.
We maintain administrative, technical, and access controls designed to prevent unauthorized access, use, or disclosure of customer information, including SMS consent information.
4. Sharing Your Information
We may share your information only with:
- Service providers and vendors who help us operate our business (for example, scheduling, messaging, payment processing, or website hosting platforms).
- Plumbers, technicians, or subcontractors who need your information to provide service at your property.
- Government authorities or other parties when required by law, legal process, or to protect our rights, property, or safety.
These third parties are only allowed to use your information as needed to perform services on our behalf.
5. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide plumbing services and maintain your customer history.
- Comply with legal, tax, or accounting obligations.
- Resolve disputes and enforce our agreements.
When information is no longer needed, we will delete it or anonymize it where appropriate.
7. Your Choices and Rights
You may:
- Update or correct your contact information by contacting us.
- Opt out of marketing or appointment‑related texts by replying STOP to any message.
- Request that we delete certain information, subject to our legal obligations to keep records.
8. Third‑Party Links and Services
Our website or communications may include links to third‑party websites or tools (for example, online booking, payment, or review sites). These third parties have their own privacy policies, and we are not responsible for their practices.
9. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" at the top of this page. Your continued use of our website or services after any update means you accept the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
SMS Messaging Terms and Conditions
Data Sharing
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Go With The Flow Plumbers Messaging Terms and Conditions
- The messaging program consists of general conversational messaging to answer questions and provide support to customers.
- You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@gowiththeflowplumbers.com.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.